Armor Contract Manufacturing - Quality Statement

Customer Service Commitment - A Sense of Urgency

1. We will always respond to you within 24 hours (usually within 4 hours).
2. If someone is not available due to vacation or illness, they will always provide their back-up
   person's name, phone number and e-mail address on their voice mail and e-mail messages.
   Your job does not stop!
3. We will never tell you "l don't know" without following it with "l will find out and let you know"
4. We will never be late on a commitment without calling you before the due date with the reason
   for the delay and a newcompletion date.
5. You will always speak to one person who will take "ownership" and not pass you on.

"With teamwork and a shared interest for success, Armor Metal Group will consistently provide value for our customers and growth for our company by meeting our customer and company requirements, and continuously working to improve our quality, service and reputation.  We will achieve this by creating and maintaining a culture of communication, cooperation, safety and individual responsibility for quality.”